Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at butterybros@sherpawerks.com
Exchange & Returns process
To exchange or return your items, please ensure that you have adhered to the policy to ensure your order qualifies for an exchange or refund. If you order qualifies, you may ship the order back to our warehouse with details below. Please note the shipment must be returned by UPS or Fedex. USPS struggles to deliver to our address.
All Butter LLC
c/o SherpaWerks
37535 Interstate 10 W, UNIT A
Boerne, TX 78006
United States
+14802956889
At present, we do not cover the cost of returning items to us and this is something that is the responsibility of the customer. Please package your order up securely and send it back to our returns address with a secure shipping service that you select.
We highly advise that your parcel is sent back on a tracked service to ensure your return is delivered safely and securely.
We can not be held responsible for any missing items or a missing parcel. This is the duty and full responsibility of the customer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must contact us immediately when receiving your goods to claim for a faulted or damaged item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.
Sale items and Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards. Sale items are end of line items and are final. Our terms of use check box is included at checkout, by ticking this you agree to these terms.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or request an exchange.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Kind Regards