Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return questions at butterybros@creasegroup.com

Exchange & Returns process
To exchange or return your items, please ensure that you have adhered to the policy to ensure your order qualifies for an exchange or refund. If your order qualifies, you may ship the order back to our warehouse with the details below:

All Butter LLC
c/o Crease Group LLC
Suite 102
2024 W 1st St
Tempe, AZ 85281
United States
Contact: Jacob Lopez
Contact Number: +12536524066

At present, we do not cover the cost of returning items to us, which is the responsibility of the customer. Please package your order securely and return it to our returns address with the secure shipping service you select. We highly advise that your parcel be returned on a tracked service to ensure your return is delivered safely and securely.

We can not be held responsible for missing items or parcels. This is the duty and full responsibility of the customer.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must contact us immediately when receiving your goods to claim for a faulted or damaged item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.

Sale items and Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards. Sale items are end of line items and are final. Our terms of use check box is included at checkout, by ticking this you agree to these terms.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or request an exchange.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post
the refund too.

Kind Regards